Ovyaro AI · Effective August 8, 2026
Cancellation and Refund Policy
This policy explains subscription cancellation, billing corrections, provider-credit failures and refund review.
01
Cancellation
A subscription can be cancelled through the billing portal when available. Cancellation stops future renewal and paid access normally continues through the already-paid billing period unless law or a confirmed refund requires otherwise.
02
Billing errors and duplicate charges
Report an incorrect or duplicate charge promptly with the account email, invoice reference and non-sensitive details. Never send full card numbers, passwords or authentication codes. Confirmed billing errors will be corrected through the payment provider.
03
Refund requests
Except where required by consumer law or expressly stated at checkout, subscription fees are generally non-refundable after service access or usage begins. Ovyaro may consider a request for duplicate billing, prolonged verified service failure or another documented exceptional case. Approval is not guaranteed and does not override mandatory legal rights.
04
Provider credits and generated media
AI and media requests may consume third-party provider credits immediately. Failed jobs are refunded only where the Ovyaro usage ledger and provider result qualify under the published plan rules. Downloaded or completed generated media does not automatically qualify for a refund.
05
Chargebacks
Contact support before starting a chargeback so the issue can be investigated. Fraudulent or abusive chargebacks may lead to account restriction, while legitimate statutory rights remain unaffected.
06
Local consumer rights
Cooling-off periods, cancellation rights and refund requirements vary by country. The final launch version must add the operator's jurisdiction, business identity and all mandatory regional consumer notices.